Automatic refund for SSE’s direct debit customers

Direct debit customers with more than £5 credit at the end of their yearly billing cycle will automatically be paid the amount, SSE has announced. Automatic refunds were previously only made on balances of £100 or more. SSE will also start reviewing all direct debit customers’ accounts twice a year within the next 12 months. […]

SSE opens up cheapest energy tariff

SSE has become the only major supplier to offer its cheapest energy tariff to prepayment meter (PPM) customers. That means householders who pay for their energy using a PPM can now choose the supplier’s ‘Discounted Energy April 2015’ fixed-term tariff, which is a 2% discount off the standard variable rate for a fixed term. SSE […]

SSE create regional customer forums to regain trust

The UK’s second largest energy supplier, SSE, is establishing regional customer forums in an attempt to improve its service and to regain the trust of its customers following a rough year for the Big Six. SSE customers are being invited to join one of four independently-chaired forums where they can give feedback about issues that […]