Bulb pays customers £1.76m for switching, overcharging and Priority Services Register issues

The ‘compliance case’ affected a total of 61,000 consumers in the last three years and the company has offered a package of redress, refunds and goodwill payments to those affected

Help for more energy customers in vulnerable situations

More customers in vulnerable situations, including those with mental health issues, are to receive extra help under new changes made by Ofgem. It has broadened eligibility in the Priority Services Register, through which consumers can get free, vital services from network operators and suppliers to help them manage their energy. They include customers being given […]