Hackers attack npower’s app exposing customers’ data

The hack accessed customers’ accounts using login data obtained by other websites

Texans see 300-fold rise in their energy bills after blackouts

Energy suppliers pleaded to their customers to leave them as electricity prices skyrocketed

Industry responds to Ofgem’s new price cap

Ofgem announced a new price cap today – but what does the energy industry think?

EDF and British Gas Evolve appointed to take on failed suppliers’ customers

Customers of Green Network Energy and Simplicity Energy will be contacted about the switch over the coming days

Pandemic pushes ‘600,000 more energy customers into debt’

The average amount owed by those who haven’t come to a repayment arrangement with their supplier stands at £760 for electricity and £605 for gas

Ofgem announces new rules to protect struggling energy customers

The new rules, which will come into effect on 15th December, aim to support customers struggling to pay their energy bills and provide extra help for prepayment customers

EDF Energy announces Philippe Commaret as Managing Director for Customers

He will oversee the company’s UK retail business, which serves around 4.9 million residential customer accounts and around 180,000 business customer accounts

Collapse of 11 energy suppliers ‘could cost consumers £172m’

Citizens Advice estimates that is the total amount left behind by the failed energy suppliers