Its report suggests ‘misjudgements’ by Ofgem and Ofwat on key decisions meant customers have been paying ‘far too much’ for the pipes that connect energy and water to their homes

The consumer body says companies should guarantee minimum levels of savings or income

Citizens Advice claims energy suppliers’ approach to debt collection is often seen as ‘aggressive’ which can make problems worse for those in debt

A new report by Citizens Advice suggests many customers miss out on payment because they forget to apply or are unaware

Citizens Advice has scored five suppliers less than two stars out of five in its latest rankings

Citizens Advice has ranked TOTO Energy and Solarplicity at the bottom of its leaderboard

Citizens Advice warns lessons learned must be taken into account before such tariffs become more widespread

Customers contacted its helpline with more than 3,000 technology issues last year

Citizens Advice said it received more than 9,000 complaints per 100,000 customers

A £285 rebate should be given to every gas and electricity user in the UK after they were charged too much by network operators. That’s according to Citizens Advice, which has suggested energy network companies have made around £7.5 billion in profits at the expense of consumers over the last eight years. The national charity says key decisions […]