Ofgem takes no action on E.ON-Age UK energy deal

Ofgem has announced it won’t be taking any action on E.ON allegedly paying charity Age UK £6 million to push more expensive tariffs to the elderly. It was claimed Age UK was paid £41 for every person who signed up to the tariff which cost people £245 more than if they were on the firm’s […]

E.ON, Age UK suspend energy tariff for pensioners

E.ON and Age UK have announced they are temporarily stopping a controversial branded tariff to new and renewing customers. They said the Age UK two-year fixed tariff would expire tonight. The decision comes just days after Ofgem said it would look into alleged claims the Big Six supplier paid out £6 million to the charity […]

Ofgem probes ‘E.ON’s £6m payment to Age UK’

Ofgem is to examine allegations that energy supplier E.ON reportedly paid out £6 million to charity Age UK for pushing more expensive tariffs to the elderly. The Sun newspaper claims Age UK had been recommending a special E.ON tariff which on average costs pensioners £1,049 a year – £245 more than the Big Six supplier’s […]

Elderly energy customers ‘suffering in silence’

Almost a million elderly customers are “suffering in silence” about the poor service they receive from their energy suppliers. That’s according to new findings from Ombudsman Services and Age UK. The main reason those aged 65 and above complain is because they either “don’t like making a fuss” (32%) or “worry they will feel intimidated” […]

E.ON pays back £1.4m to 94,000 customers

E.ON is set to pay a total of £1.4 million to around 94,000 customers for incorrectly charging them. In a statement released today, the energy firm apologised for extra charges added to consumers’ bills, who left the company following the price hikes in 2008 and 2011. Under Ofgem rules, suppliers have to give customers 30 […]

New Green Deal group for vulnerable homes formed

A new group met for the first time today to discuss how the poor and vulnerable in society can get benefits from the Green Deal and Energy Company Obligation (ECO). The ‘Green Deal Hard to Reach Households Panel’ will help DECC identify the main reasons that could be preventing vulnerable households from accessing the programmes. […]

Ofgem will give energy market ‘radical overhaul’

Ofgem went on the offensive today by claiming it would press ahead with an overhaul of the retail energy market in light of recent price rises. Alistair Buchanan, Chief Executive at Ofgem, said: “Responses to our reforms show that there is increasing consensus across a range of consumer and business groups that in a period […]

E.ON gives £6,500 to day centre for energy improvements

E.ON has awarded over £6,500 to an Age Concern day centre in Leicestershire to fund energy efficiency improvements. Age UK Oadby and Wigston serves around 60 hot lunches a day, offers a variety of activities and provides hairdressing and chiropody services. The grant from E.ON’s Sustainability Energy Fund will be used to replace the existing […]